DevOps and platform

The rare release is the risky one.

Teams deploy infrequently because deploying feels dangerous, and it feels dangerous because they deploy infrequently. Six weeks of work goes out in one night, and when something breaks nobody can say which of the three hundred and forty changes did it. The way out is not more careful releases. It is smaller ones, often enough that a deployment stops being an event anybody needs to stay late for. That is what our DevOps and platform work is for.

ILLUSTRATIVE: DEPLOYMENTS PER WEEKDAY, ONE TEAM BEFORE 5 RELEASES IN SIX MONTHS. 340 CHANGES IN THE LAST ONE. AFTER 1,140 DEPLOYMENTS. ONE CHANGE AT A TIME. WHEN THE RARE RELEASE BREAKS, WHICH OF THE 340 CHANGES DID IT?
Illustrative: one team, six months either side of automating the release. Nothing about the second grid requires anyone to work harder.
4Delivery measures we track
800+Projects delivered
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Release night

Release night, as many teams still run it.

This is not an unusual evening. It is a normal one for an organisation that ships every few weeks, and every hour of it is a symptom of batch size rather than of anyone doing their job badly.

Network patch panel with cables connecting numbered ports
Most of what goes wrong on a release night was decided weeks earlier, by how much work was allowed to pile up.
  1. 18:00

    Code freeze

    Everything merged over six weeks is now one release. Nobody has seen these changes running together anywhere except a staging environment that drifted from production months ago.

  2. 19:40

    Deployment starts

    A runbook someone wrote two years ago, followed by hand. Three of the steps have comments explaining what to do if the previous step fails.

  3. 21:15

    Something is wrong

    Error rates are up. The dashboard confirms it and cannot say why, because the changes went out together and the logs do not carry a release identifier.

  4. 22:30

    The rollback question

    Rolling back undoes six weeks of work including a database migration that cannot be reversed. So instead the team starts guessing, and fixing forward, at half past ten at night.

  5. 01:20

    Resolved, probably

    One change is identified and patched. Nobody is confident the other three hundred and thirty nine are fine, and the next release is now scheduled for six weeks away, because tonight was awful.

Every part of this is fixable, and none of the fixes are exotic. They are the same practices that let a team deploy on a Friday afternoon without a conversation about it.

The four measures

What we change, and what it is worth.

We work to the four delivery measures from the DORA research programme, which has studied engineering teams for more than a decade. They are not vanity numbers. Each is a proxy for something a business cares about, and we take a baseline of all four at the start so progress is measured rather than claimed.

  • Deployment frequency

    Aim: routine, not an event

    Small batches are easier to review, easier to test and far easier to diagnose. Frequency is not about speed for its own sake, it is about making each change small enough to understand.

  • Lead time for change

    Aim: hours, not weeks

    The time from a merged change to that change being live and useful. This is the number your product manager actually feels, and the one that decides whether engineering can respond to anything quickly.

  • Change failure rate

    Aim: down, release by release

    What proportion of deployments cause a problem. Automated tests, staged rollouts and real environment parity move this far more than adding another approval step ever will.

  • Time to restore

    Aim: minutes, not a night

    When something does break, how long until service is back. Often the most valuable place to start, because it turns an outage into an inconvenience.

Who it is for

Who DevOps work is for.

Platform work pays off for teams that ship often, or want to, and for any organisation where a bad release costs real money. If you deploy a simple system twice a year, you need far less than this.

Platform work fits

  • Releases are infrequent, stressful and usually followed by a fix.
  • Nobody can say which change caused an incident.
  • Environments are configured by hand and staging does not match production.
  • The cloud bill keeps rising and nobody can say which team or service is responsible.
  • An audit needs evidence of who changed what, and today that is a spreadsheet of sign-offs.

You may need less

  • You run a small, stable system that changes a few times a year. Good backups and a simple deployment may be enough.
  • You want Kubernetes because it is expected, not because you run many services that need it.
  • Your team has no time to adopt new practices. Automation nobody understands becomes the next thing people are afraid to touch.

What we build

Six areas, from the pipeline to the cloud bill.

CI and CD pipelines

Build, test, scan and deploy as one automated path, with the gates that matter and none of the ceremony that does not.

  • Pipeline design and migration
  • Automated quality gates
  • Progressive and canary rollout

Infrastructure as code

Every environment defined in a repository and reproducible from scratch, so nothing important depends on a server somebody configured by hand in 2019.

  • Terraform and OpenTofu
  • Environment parity
  • Drift detection and remediation

Kubernetes and containers

Container platforms sized to what you actually run, with honest advice about whether you need one at all.

  • Cluster design and hardening
  • Autoscaling and cost control
  • Managed platform migration

Observability

Logs, metrics and traces that answer questions during an incident instead of producing dashboards nobody opens.

  • Structured logging and tracing
  • Service level objectives
  • Actionable alerting

Cloud cost engineering

Finding the spend that is buying nothing. Idle environments, oversized instances, storage nobody has read in two years and egress nobody measured.

  • Cost attribution by team
  • Rightsizing and commitment planning
  • Waste and idle detection

Security in the pipeline

Dependency scanning, secret detection, image signing and policy checks that run on every change rather than once a year before an audit.

  • Supply chain scanning
  • Secret and credential management
  • Policy as code
I liked how accountable they were to deliverables and how they really drove development against our requests. If we made a request for development and owed them information, product information, or access to resources, they were relentless in holding us accountable to keep the project moving forward.
Evelyn Moore, Director, HGS
Read the full review

How we ship it faster

Five times faster, at a fifth of the cost.

5xfaster to deliver
1/5of conventional cost
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Platform work is unusually well suited to AI assistance because so much of it is configuration written to a known pattern: pipeline definitions, infrastructure modules, alerting rules, dashboards, runbooks and the policy files that go with them. All of it is verifiable by running it, which is the ideal condition for generated code. We use AI tooling to get the platform standing quickly, then spend the senior engineering time on the parts that need judgement: your failure modes, your compliance boundary and the rollback story. AI accelerates the work. Our engineers stay accountable for the decisions and the software that ships.

Time from first commit to a production pipeline
Conventional delivery Months
AI-first delivery Weeks
  • Pipelines and modulesBuild and deploy definitions plus reusable infrastructure modules, generated to your conventions and then reviewed rather than typed from scratch.
  • Environment parityStaging rebuilt to genuinely match production, because the environment that lies to you is worse than not having one.
  • Alerts and dashboardsService level objectives, alert rules and the dashboards an engineer actually opens at two in the morning.
  • Runbooks that matchDocumentation generated alongside the automation and kept with it, so it stops describing a system that no longer exists.

An indicative comparison, not a quote or a guarantee. The gain depends on how much of your current estate is already automated, your compliance requirements and how many services have to move. We estimate every project individually and put scope, timeline and price in writing, with a like-for-like comparison against conventional delivery, before you commit.

Handover

What you are left holding.

The point of the engagement is that you do not need us afterwards. Everything below is in your accounts, your repositories and your team, and we would rather prove that at handover than discuss it at renewal.

  • Your cloud accounts

    Everything runs in infrastructure you own and pay for directly. No reselling and no accounts in our name, so there is nothing we could hold over you.

  • Everything in code

    Environments, pipelines, alerts and policies all live in your repositories. Rebuilding from scratch is a documented procedure rather than an archaeology project.

  • A tested rollback

    We do not sign off a pipeline until we have deployed a deliberately broken change and rolled it back on the clock, with your engineers driving.

  • Your team, trained

    Pairing and handover sessions through the engagement, so the people who own it afterwards were the ones building it.

Questions we get asked

Starting with the one we are asked before anything else.

Do we need Kubernetes?

Probably not, and we will say so. It is excellent when you genuinely run many services with real scaling needs, and expensive overhead when you run three. A managed container service or plain virtual machines with good automation serves most teams better, and we would rather set that up than sell complexity.

Can you work with our existing cloud setup?

Yes, and that is usually the right place to start. We begin with an assessment: what exists, what it costs, where the risk sits and what would break if a region went down. You get that as a written document with priorities whether or not you continue with us.

How disruptive is this to the team?

Less than people expect, because we build the new path alongside the old one and move services across as they become ready. Nobody has to stop shipping while the platform is being built.

We are in a regulated industry. Does this still apply?

It applies more. Automated pipelines produce a complete and honest audit trail: who changed what, what was tested, what was approved and when it went out. That is considerably better evidence than a spreadsheet of manual sign-offs.

What about our cloud bill?

Cost work can offset part of the engagement. Idle non-production environments, oversized instances and forgotten storage are common, and none of it requires an architecture change to fix. We show you the findings with the spend attached, so you can judge the saving yourself.

Do you provide on-call cover?

We can, as a defined arrangement with 24/7 coverage and agreed response times, and we are equally happy setting up your own rotation and the escalation policy that goes with it. Long term, an internal rotation is healthier.

How long until we see a difference?

Deployment frequency and lead time usually move first, because the early work is removing manual steps. Change failure rate takes longer, since it depends on test coverage and environment parity catching up. We take a baseline at the start and report the four measures in our weekly written note, so you see the change rather than hear about it.

What does DevOps work cost?

It depends on the size of the estate, how much is already automated and your compliance requirements, so we do not publish a price list. Within a week of our first call you get a written approach with a cost and time range and the assumptions behind it, which becomes a fixed proposal with scope, price and milestones when you are ready.

What if we want to bring it in house later?

That is the intended outcome. Everything is in your repositories under standard tooling, documented, with your engineers already familiar with it because they helped build it.

Related services

Next step

Tell us how your last release night went.

A senior engineer reads every enquiry and replies within one business day, with an honest first view on where the risk in your release process sits and whether you need Kubernetes at all.

Discuss your release process

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